Refund Policy

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Refund Policy
A copy of this policy is provided to the student (or parent(s)/legal guardian if the student is under 18) at a reasonable time prior to a written agreement being signed as well as comprising part of student’s written agreement.

  1. This policy outlines refunds applicable to course fees paid to the school including any course fees paid to an education agent to be remitted to the school.
  2. Any service fees a student (or parent(s)/legal guardian if the student is under 18) pays directly to a third party are not within the scope of this refund policy.
  3. The registration fee is non-refundable.
  4. Payment of Course Fees and Refunds
    a) The school year is made up monthly and bi-monthly enrolments depending with course.
    b) Accounts are sent on a intake basis and are payable according to charges stated on the issued statement of the prefered course.
    c) An itemised list of school fees is provided in the school’s written agreement
    d) All fees must be paid in USD/RANDS unless requested otherwise. Refunds will be reimbursed in the same currency as fees were received.
    e) Refunds will be paid to the person who enters into the written agreement unless the school receives written advice from the person who enters the written agreement to pay the refund to someone else.
  5. All notification of withdrawal from a course, or applications for refunds, must be made in writing and submitted to ZFCA accounts department.
  6. Student default because of visa refusal
    a) If a student produces evidence of visa refusal (or provides permission for the school to verify visa refusal with the Department of Immigration) and fails to start a course on, or withdraws from the course on or before the agreed starting day, the school will refund within 90 working days of receiving a written claim from the student the total amount of course fees received by the school before the student’s default day, minus the lesser of
    o 15% of the amount of course fees received, or
    o Adminstrative process fee of $200.
    b) If a student whose visa has been refused withdraws from the course after it has commenced, the school will retain the amount of tuition fees proportionate to the amount of the course the student has undertaken and will refund of any unused tuition fees* received by the school with respect to the student within the period of 90 working days after the day of student default.
  7. Student default a) Any amount owing under this section will be paid within 90 working days of receiving a written claim from the student (or parent(s)/legal guardian if the student is under 18). b) Non-tuition fees will be refunded in USD/RANDS to the person/s responsible for the payment of the student’s fees except where a non-refundable payment on behalf of the student has been made. c) If the student, does not provide written notice of withdrawal, and does not start the course on the agreed starting date, the 35% tuition deposit,exam fee and 20% of accomodation fee will not be refunded. d) If up to one semester (two terms) tuition fees have been prepaid, and the school receives written notification of withdrawal by the student (or parent(s)/legal guardian if the student is under 18), the school will: • Retain an administration fee of $250 for the admission fee deducted from the tuition fee, $150 accomodation Fee ,and refund the balance of the tuition fees if written notice is received up to four weeks prior to commencement of the course. • . Registration fee is non-refundable
    • Refund 50 % of tuition fees received, if written notice is received before one (1) term of the payment period has passed.
    • No refund will be provided if written notice is received after 3 weeks of the payment period has passed. e) If tuition fees have been received for more than two study periods, refund provisions under (d) will apply for the first two study periods and any balance of unused tuition fees after this will be refunded.
    No refund of tuition fees will be made where a student’s enrolment is cancelled for any of the following reasons as per the School Refund Policy:
    • Failure to maintain satisfactory course progress (visa condition 8202). • Failure to maintain satisfactory attendance (visa condition 8202). • Failure to maintain approved welfare and accommodation arrangements (visa condition 8532). Failure to pay course fees. • Failure to pay course fees. • Any behaviour identified as resulting in enrolment cancellation in student’s Code of Conduct. ZFCA cancels a student’s enrolment for failure to maintain agreed conditions as outlined in the student’s written agreement, including failure to disclose a pre-existing condition requiring a high degree of specialised support or care, any refund of tuition fees will be at the discretion of the school
  8. Provider default
    a) If for any reason the school is unable to offer a course on an agreed starting day for the course, and the student for some reason cannot be placed or refuses placement in an alternative course arranged by the school, a full refund of any unused tuition fees* received by the school with respect to the student will be made within 90 working days of the agreed course starting day.
    b) If for any reason the school is unable to continue offering a course after the student commences a course, and the student for some reason cannot be placed or refuses placement in an alternative course arranged by the school, a full refund of any unused tuition fees* received by the school with respect to the student will be made within 90 working days of the school’s default day. . Definitions
    a. Non-tuition fees – fees not directly related to provision of the student’s course, including registration fee, Accomodation Fee, Medical Exam fee, School Uniforms, Text Books and SACAA exam expenses. b. Tuition fees – fees directly related to the provision of the student’s course, including technology levy, application fee and tuition fee. c. Course fees – the sum of tuition fees and non-tuition fees received by the school in respect of the student in order for the student to undertake the course. d. Study period – the period of time students are assessed in their chosen subjects
    If the student changes visa status (e.g. becomes a temporary or permanent resident) he will continue to pay full overseas student’s fees for the duration of that year.

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